At SYFUR, we want you to love what you wear. If you are not fully satisfied with your purchase, we offer a simple and smooth exchange and return process while ensuring product quality and customer satisfaction.

1. Eligibility for Exchange & Return

To qualify for an exchange or return:

The request must be made within 7 days of receiving the product.

The item must be unused, unwashed, unaltered, and in its original condition.

All tags, labels, and packaging must be intact.

The invoice or order confirmation must be provided.

We do not accept returns/exchanges for:

Used, damaged, or worn items

Products purchased during clearance or final sale

Accessories (if applicable to your brand)

Items damaged due to misuse

2. Exchange Policy

We offer exchanges for:

Size issues

Color or style changes (based on availability)

Defective or damaged products

If you receive a defective or wrong item:

Contact us within 48 hours of delivery

Provide images or videos showing the issue

We will replace the item at no extra cost

If the desired size/color is unavailable:

You may choose:

Another product of similar value

Store credit

3. Return & Refund Policy

If eligible, customers may request:

A refund (original payment method or store credit)

A replacement product

Refund Processing Time:

Refunds are initiated within 5–7 business days after the returned item passes quality check

Store credit is issued instantly after approval

Shipping charges (if any) are non-refundable.

4. Pickup & Return Process

a. For Exchange/Return Pickup:

Our logistics partner will pick up the product from your address

Pickup is usually scheduled within 2–4 working days

b. Self-Ship (If pickup service is not available in your area):

Ship the product to our return address

Keep the courier receipt for verification

We will reimburse standard courier charges only for defective/wrong items

5. Quality Check

Every returned item goes through a strict quality control process.
Your request may be rejected if:

The product shows signs of wear

Tags/labels are missing

The product is washed or damaged

It is different from the original item delivered

If rejected, the product will be shipped back to you.

6. Return Address

Syfur Clothing Private Limited
Brand: SYFUR
Email: syfurclothing@gmail.com
Phone: +923357714590

7. How to Request an Exchange/Return

Go to Contact Us

Enter order ID and registered contact details

Select reason for exchange/return

Upload images (if required)

Submit the request

Our team will respond within 24–48 hours.

8. Cancellation Policy
Before Order is Shipped:

You can cancel the order anytime before shipment

Full refund will be issued

After Order is Shipped:

Cancellation is not possible

You may request an exchange/return after delivery (as per policy)

9. Important Notes

Policies may vary for special products, limited editions, or promotional items

SYFUR reserves the right to modify or update this policy at any time

All disputes are subject to local jurisdiction of the company location